ReDo and reDon't: Advice on reducing remakes

10:30 - 11:00

This session will focus on common spectacle complaints and what we as Dispensing Opticians can do to avoid an unnecessary remake, primarily focusing on Varifocal issues, some of the topics discussed are also relevant to bifocals and single vision dispenses as well. This will be done by talking through a flowchart step by step, giving an easy guide on what action is to be taken next and this is then used against real-life case records where participants can use this guide and also contribute their own viewpoint on the topic.

Learning Objectives

  • Comprehend how different lens designs influence fitting decisions and the resulting troubleshooting process.
  • Preparing for the process to recognize multifocal issues.
  • Discover how to check, uncover and diagnose the real problem (communication).

Kieran McGrath, Dispensing Optician, Specsavers Hanley